Privacy Policy

Last updated: 30.05.2025

1. Cookies

We use cookies to ensure proper site functionality and a smooth browsing experience.

• Session cookies – for essential site functions
• Persistent cookies – to remember your preferences
• First- and third-party cookies – to show relevant offers
• Analytics cookies (e.g., Google Analytics) – for anonymous statistics

Some pages may also use pixel tags that do not collect personally identifiable data.

You can manage cookie use via your browser settings. Some features may not work properly without cookies.

2. What data we collect

We collect only the data needed to fulfill your order and provide customer support:

• Name, phone number, email address
• Delivery address
• Order history and payment details
• Communication with support
• IP address and technical data

3. Why we use your data

Your data is used for the following purposes:

• Order processing and delivery
• Customer service and refunds
• Service improvement and statistics
• Direct marketing (only with your consent)

Legal basis: contract, legal obligation, legitimate interest, or consent.

4. Sharing your data

Your data may be shared with trusted service providers only when necessary:

• Delivery services (Omniva, SmartPOST, DPD) – name, phone, and address only
• Accounting services – for legal compliance
• IT and hosting providers – to keep the store running
• Google Analytics – for anonymous web statistics

5. Data Security

Your personal data is securely stored within the European Economic Area. In some cases, data may be processed in countries deemed safe by the EU.

We apply strict physical, technical, and organizational safeguards to protect your data from unauthorized access, modification, or loss.

We fully respect your privacy. Payment details are handled in secure environments, and no third party sees the contents of your order. Couriers and partners only receive what is needed to deliver the parcel (name, address, phone).

Packages are neutral and discreet — there are no product names or brand references on the outside.

6. Data Retention

• If you close your account – your data will be deleted (except where legally required)
• Guest orders – data is kept for 3 years
• Accounting data – stored for 7 years
• In case of legal disputes – data is kept until the claim is resolved

7. Your rights

You have the right to:

• Access your data
• Correct or delete your data
• Restrict or object to data processing
• Withdraw your consent at any time
• Request data portability
• File a complaint with your local data protection authority

You can manage your data under “My Account” or contact us at medianova2@mail.ee.

8. Marketing communication

We only send newsletters or promotions if you’ve given us permission. Every email includes an unsubscribe link.

You can also opt out anytime by emailing medianova2@mail.ee.

9. Questions or concerns

If you have any questions or privacy-related concerns, feel free to contact us at medianova2@mail.ee.